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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tammy Lea

April 4, 2025

5  out of  5
rating by Tammy Lea
"Ryan was such a a great help. He worked with me and got my insurance lowered which was what I was striving for plus stayed late I am sure to work the insurance out with me to make sure I was getting what I needed and wanted. Keep up the great work Ryan. It is much appreciated. Thank you, Sincerely, Tammy Lea"
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Natalio Pabon

April 3, 2025

5  out of  5
rating by Natalio Pabon
"I've been working with Joseph Ferro at State Farm Insurance, and I couldn’t be more satisfied. He’s extremely professional, always follows through, and truly a man of his word. It’s refreshing to work with someone you can trust. Highly recommend!"
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Joseph Mills

April 1, 2025

5  out of  5
rating by Joseph Mills
"I really like working with this office. Google rating doesnt lie. Easy to work with, great coverage rates."
We responded:
"Thank you so much for the 5 star review! We are always here to do the best we can for you and we appreciate your business :)"
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Damon Smith

March 31, 2025

5  out of  5
rating by Damon Smith
"I’ve had an amazing experience working with Alex at State Farm! From day one, he has been incredibly knowledgeable, responsive, and genuinely cares about finding the best coverage for my needs. Whether it’s answering questions, making policy adjustments, or guiding me through claims, Alex always goes above and beyond to make the process smooth and stress-free. If you’re looking for a reliable and trustworthy insurance agent, I highly recommend Alex—he truly puts his clients first!"
We responded:
"Thank you so much for the awesome review! We are happy to see that Alex was able to help you with your insurance needs while providing you a great experience. We appreciate your business and are always here to do the best we can for you! "
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Laura Neff

March 27, 2025

5  out of  5
rating by Laura Neff
"The Joseph Ferro office is especially responsive. If you are going with State Farm, go with them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We appreciate your business!"
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Sam Zimmermann

March 27, 2025

5  out of  5
rating by Sam Zimmermann
"Just moved to GA and needed help setting up insurance for my first time. I worked with Aaron and he got me hooked up with everything I needed. Excellent service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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K

March 23, 2025

5  out of  5
rating by K
"I have been insured with State Farm for over 30 years and I LOVE working with this office!! Their customer service is fantastic! They answer calls promptly and the staff is always friendly. If they don't know the answer to one of my many questions, they take the time to find out and call me back with accurate information about my policies. I am so grateful that Joseph Ferro and his team are handling my insurance needs!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Missy

March 23, 2025

1  out of  5
rating by Missy
"Everything was great, for years.....until it wasn't! We've been with this State Farm office, for years. Until we decided to add on our home insurance. Which turned into a nightmare overnight. At first, we added on the insurance. Then weeks later, I received a call from Cory Hall that the insurance was going to be cancelled, after one months of insurance. I was given no reason, initially. Only after asking the reason why, it was only then, that Cory Hall mentioned he would have to do more research. (???). He called back saying it was the Underwriters decision and that the home inspector saw debilitating shingles on the roof. (???) Impossible. We just purchased the house and the previous owner had replaced the roof five months prior. ($15,000) That the owner paid out of pocket, himself. So, to me, that set off a red flag. I asked Cory Hall for a picture that the inspector used as proof. I was initially sent ONE pic, that did not even look to be the color of our roof and that appeared to NOT show a debilitating roof. The new roof was black. The pic sent looked the color of our old roof, which was gray. I disputed this. Mr. Cory Hall told me he would petition the underwriters again, after I submitted the bill of receipt from the company who installed the new roof. He told me it would take 24 to 48 hours to get a response. Well, I received NO response. Nothing. I was called days later. By this time, it didn't matter. I pursued another company for auto and home insurance. I really wish this office was open and upfront as to why I was initially denied the insurance. I felt as if there were other reasons, that were not disclosed to me. I feel this way due to all the "run around" of chasing down a reason as to why the declining. Be careful with this office. If you get the run around too, regarding a cancellation. No point chasing down the reason, just move on to another insurance competitor. I felt like I was such a bother and a nuisance regarding this matter, I should have saved myself a lot of time and energy....when I initially was told that the homeowners insurance was being cancelled, I should have just immediately begun the search on cancelling them , as well, (regarding all my other insurances with this office). 👎🏼🥴🤔🧐 In response to the response: There is nothing to discuss any further on this matter. Whether the issue was ultimately underwriters or not, no one seemed to advocate for us, nor care. That fact can't be changed. I felt like a nuisance to your office and a hassle. Your happy with the results, I get it! 👍🏼"
We responded:
"Hello Missy, Thank you for your feedback. We understand your concerns and frustration in regards to the situation. As we communicated, our office does not control underwriting and we must adhere to underwriting guidelines. We hope that the roofer will help you get this situation resolved, and we thank you for your business the last 2 + years. I gave you a call and left you a voicemail, please give me a call back when you are available If you would like to discuss further. Thanks – Joseph 770-325-0927 "
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Katie Reed

March 22, 2025

5  out of  5
rating by Katie Reed
"I needed to change a few things with my auto pay and Joseph was very kind and helpful. He was able to answer all of my questions and helped me with the changes I needed to make. Very happy with the customer service I have received."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brandon Weed

March 22, 2025

5  out of  5
rating by Brandon Weed
"Mr. Ferro along with all the agents handle my inquiries with no issues. They provide outstanding customer service and explain the policies in a way that is easy to understand. Thank you for your time as always, and keep up the great work!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Madelyn Barron

March 22, 2025

5  out of  5
rating by Madelyn Barron
"I had an excellent experience at Joseph Ferro State Farm. Aaron took the time to thoroughly explain all my options and helped me choose the best coverage for my needs. The customer service is top-notch, and I truly feel like they have my best interests at heart. I highly recommend this office to anyone looking for reliable, knowledgeable, and friendly insurance agents. Thank you for making this such a positive experience!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Henry Dean IV

March 22, 2025

5  out of  5
rating by Henry Dean IV
"Just wanted to leave a review I have had a lot of issues with other insurance providers until I found Joe at Statefarm! He literally picks up the phone personally half the time or calls me back directly in short order to take care of whatever issues I have immediately. I hate going through automated machines and robots so I cannot express what an absolute blessing it is to have such a great and almost personal like relationship with someone that actually looks out for my best interest and takes care of me! If I even have a question about something that I’m thinking about he will run the numbers and get me a quote on the spot of fix any issue I have! You cannot find better customer service anyway on the planet! Thank you Joe!"
We responded:
"Thank you for the great review Henry! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, please let us know! "
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Janet Sandway

March 19, 2025

5  out of  5
rating by Janet Sandway
"Alex is SUCH an asset to your company! He was so helpful and answered every question. His non-pushy approach , and the fact that I wasn’t speaking someone overseas, really helped to assure my husband and I to take a chance on State Farm. I certainly hope that we can continue to have a long relationship with Stste Farm because Alex is such a knowledgeable and likeable guy. Thanks again, Alex!"
We responded:
"Thank you for taking the time to share your thoughts! We sure are blessed to have Alex on the team! We are happy to hear Alex was able to give you a positive experience and we are always here to do the best we can for you :) We appreciate your business!"
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Jeremy C. Hudson

March 19, 2025

5  out of  5
rating by Jeremy C. Hudson
"Ryan has excellent customer service and is always extremely helpful and. Great experience thus far."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Ryan at our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dylan Carrington

March 19, 2025

5  out of  5
rating by Dylan Carrington
"Ryan from State Farm is the best! He was sure I was aware of all my options and left me with no questions unanswered."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Ryan; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Eric Mayweather

March 19, 2025

5  out of  5
rating by Eric Mayweather
"Kelly was very patient and went above and beyond to answer our questions, and provide the best policy for our needs. Awesome experience, and highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rod Ameche

March 14, 2025

5  out of  5
rating by Rod Ameche
"I have the best customer service experience with this particular State Farm office specifically my guy Alex. Who is always so kind and professional and I would recommend them to anyone looking for knowledgeable and super courteous staff. Thank you ALEX and the team ."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Fardus Mohamud

March 13, 2025

5  out of  5
rating by Fardus Mohamud
"Joseph ferro and Aaron were very helpful to me they went above and beyond to help me with my services and they were very knowledgeable with my home and auto insurance I just wanted to thank them with this review."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Barry Mervis

March 7, 2025

5  out of  5
rating by Barry Mervis
"Great service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Keith Spelmon

March 6, 2025

5  out of  5
rating by Keith Spelmon
"Alex has reached out periodically to inquire about my intentions for my existing term policies. He has sent illustrations and discussed the options. I look forward to revisiting the matter soon"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carmen Moore

March 1, 2025

5  out of  5
rating by Carmen Moore
"This office is the best. Nick helped me by making switching to State Farm so easy! I wish I did it sooner. If anybody else is ready to work with agents who really care then this is the office for you."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Adam Springer

March 1, 2025

5  out of  5
rating by Adam Springer
"Joseph's team is awesome!! Shout out to my guy Ryan Lee, he was super helpful in saving me money and helping me switch insurance providers. I am very new to insurance and Ryan helped me and answered any questions I had. Not only was he aweosme to chat with and super knowledgeable, but he was SUPER patient. Things kept coming up and I had to reschedule so much any other person would have just moved on. Not Ryan, he stuck with me and that kind of dedication is something you would want from your insurance agency. When the time comes and I need them, I know they will be there to help. If you are looking for a new insurance company, contact Joseph's team and ask for Ryan!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Douglas McCoy

February 28, 2025

5  out of  5
rating by Douglas McCoy
"I recently worked with Cory Hall from State Farm to acquire both life insurance and renters insurance, and I couldn’t be more pleased with the experience. Cory was incredibly knowledgeable and patient, taking the time to explain my options clearly and making sure I understood all the details before making decisions. He provided me with personalized recommendations based on my needs, and I never felt rushed or pressured. The entire process was smooth, and I felt confident in the coverage I selected. I appreciate the great customer service and Cory’s professionalism. If you’re looking for an insurance agent who genuinely cares about your needs and will go the extra mile, I highly recommend working with Cory Hall at State Farm!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Alex Bruce

February 28, 2025

5  out of  5
rating by Alex Bruce
"Jake was an absolute pleasure to talk to, and truly listened to my current situation with every intent to help! I highly recommend him to anyone seeking assistance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jack McKeen

February 27, 2025

5  out of  5
rating by Jack McKeen
"Aaron provided excellent servic. He was professional, knowledgeable, and made the entire insurance process smooth and stress-free. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"